Please allow 7 business days to process orders. Please allow 1-4 days to arrive once shipped for domestic shipments. Please allow 1-7 days for EU shippings. If you have any questions regarding your order email: firstname.lastname@example.org.
Thank you for choosing Mancini Milano. We strive to provide you with high-quality products and excellent customer service. In the event that you need to return or exchange an item, please review our refund policy below.
- Eligibility for Refunds:
- Refunds or exchanges are available for products purchased directly from Mancini Milano, either through our official website or authorized retail stores.
- The item must be in its original condition, unworn, unwashed, and with all tags still attached.
- Any items that are damaged, altered, or not in their original packaging may not be eligible for a refund.
- Timeframe for Returns:
- You may initiate a return within 30 days from the date of purchase.
- Please note that after 30 days, we cannot accept returns or process refunds.
- Return Process:
- To initiate a return, please contact our customer support team via email or phone with your order number and reason for the return.
- Our customer support team will provide you with a return authorization (RA) number and detailed instructions on how to proceed.
- Please ensure that the item is securely packaged to prevent any damage during transit.
- You will be responsible for the return shipping costs unless the return is due to our error or a defective product.
- Refund Options:
- Once we receive and inspect the returned item, we will notify you of the status of your refund.
- If the return is approved, you may choose one of the following refund options:
a) Refund to the original payment method: The refund amount will be credited back to the original payment method used for the purchase.
b) Store credit: We can issue a store credit for the refund amount, which you can use towards future purchases on our website.
- If you wish to exchange an item for a different size, color, or style, please indicate your preference when contacting our customer support team.
- Exchanges are subject to availability. If the requested item is not available, we will provide a refund or store credit as per your preference.
- Non-Refundable Items:
- The following items are non-refundable:
- – Gift cards and e-gift cards.
- – Final sale or clearance items.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately.
- We may require you to provide photographs or other evidence of the damage or defect.
- We will arrange for a return or exchange of the damaged/defective item at no additional cost to you.
Please note that this refund policy is subject to change without prior notice. We encourage you to review our policy before making a purchase. For any further assistance or inquiries, please reach out to our customer support team.
Thank you for your understanding and cooperation.
All Mancini Milano products are covered by the legal warranty of 2 years.